TERMS AND CONDITIONS

Thank you for choosing Stay Zapped Permanent Jewelry!

These policies help us provide a safe, consistent and enjoyable experience. By booking an appointment, purchasing customized jewelry or receiving a service, you agree to the terms applicable to your transaction.

1. Card on File Requirement

A valid credit or debit card is required to secure all appointments.
Cards are securely stored through Square and are not charged at booking unless a cancellation, rescheduling or no-show fee applies.
By booking, you authorize Stay Zapped to charge the card on file for fees properly assessed under these policies.

2. Cancellation and Rescheduling Policy

Cancellations made at least 48 hours before the appointment will not be charged.
Cancellations made within 48 hours of the appointment will incur a $25 fee per person.
Rescheduling within 48 hours of the appointment will incur a $25 fee per person.
Rescheduling does not reset or bypass the original cancellation window. If an appointment is rescheduled within 48 hours of its original time and the rescheduled appointment is later canceled, the original $25-per-person cancellation fee will still apply.
Customers who no-show or whose card declines for an applicable fee may be restricted from future bookings until the balance is paid.

3. No-Call/No-Show Policy

Customers who fail to attend their appointment without prior notice will be charged a $65 no-show fee per person.
Customers arriving more than 15 minutes late without notice may be considered no-shows and charged the applicable fee.

4. Late Arrivals

We will make every reasonable effort to accommodate late arrivals, but service is not guaranteed if insufficient appointment time remains.
Services may need to be shortened or rescheduled to avoid delaying other customers.
Applicable late, rescheduling or no-show fees may still apply.

5. Permanent Jewelry Service

Permanent jewelry is custom-fitted jewelry welded closed without a traditional clasp.
“Permanent” does not mean irremovable. The jewelry can be cut at the jump ring with scissors or appropriate cutters when necessary.
Our jewelry is designed for continuous, everyday wear and is waterproof and tarnish resistant. Like all fine and demi-fine jewelry, it is not indestructible and may break, stretch, bend, scratch, snag or become lost if subjected to force or accidental damage.
Customers must approve their selected jewelry, material, placement, price and fit before the jewelry is cut and welded.
Customers must immediately notify their specialist of any pain, heat, pinching or discomfort during installation.
Stay Zapped may decline or discontinue any service that cannot be performed safely.

6. Safety and Assumption of Risk

Permanent jewelry installation involves a brief welding flash and spark. Protective eyewear and a protective leather barrier are required during installation.
Customers must remain still and follow all employee safety instructions.
Wearing permanent jewelry may involve risks including snagging, pinching, scratching, irritation, allergic reaction, swelling, restricted circulation, breakage or loss.
Customers are responsible for regularly monitoring the jewelry’s fit and condition and arranging immediate removal or resizing if it becomes tight, damaged, painful, irritating or otherwise unsafe.
Jewelry should be removed whenever required for medical care, imaging, surgery, sports, employment or any activity where it could become caught or create a safety risk.
Customers must follow the directions of their medical provider, imaging facility, employer, school or athletic organization regarding jewelry removal.
In an emergency, personal safety should always take priority over preserving the jewelry. Stay Zapped does not provide medical advice.

7. Materials and Care

Stay Zapped offers high-quality 14k gold-filled, sterling silver and select solid-gold jewelry designed for continuous, everyday wear.
Our gold-filled and sterling silver jewelry is waterproof and tarnish resistant and may be worn during normal daily activities, including showering and swimming.
Sterling silver may naturally oxidize or darken over time due to environmental exposure or individual body chemistry. Most oxidation can be improved through proper cleaning and polishing; however, restoration to the jewelry’s original appearance cannot be guaranteed.
Sterling silver should not be worn in hot springs, sulfur-rich water or environments, or while using or handling harsh chemicals, including certain cleaning products. These exposures may cause rapid or severe oxidation and discoloration.
Customers should rinse and dry their jewelry after exposure to chlorine, saltwater or other chemicals.
Oxidation, discoloration or other changes resulting from sulfur, harsh chemicals, environmental exposure, body chemistry or improper care are not considered manufacturing defects and do not qualify for a refund or replacement, even if the jewelry cannot be fully restored.
Individual skin reactions vary. Customers must disclose known metal allergies or sensitivities before service. Stay Zapped cannot guarantee that every individual will be free from irritation or sensitivity.
Complimentary cleaning is available for eligible Stay Zapped jewelry.

8. Final Sale and Fit Approval

Permanent jewelry is measured, cut and customized for each customer. All permanent jewelry sales are final once the chain has been cut, except where otherwise required by law.
Refunds and exchanges are not provided for change of mind, an approved fit preference, required removal, normal wear, oxidation, discoloration caused by environmental exposure, accidental damage, breakage or loss.
Customers must carefully approve the fit before welding.
Body size and swelling can change due to growth, pregnancy, heat, travel, activity, injury or other circumstances.
Resizing caused by growth, swelling or a change in fit preference is not considered a product defect.

9. Warranty, Reattachments and Resizing

Stay Zapped provides complimentary lifetime reattachments and resizing for eligible Stay Zapped pieces when the original chain is present.
Lost jewelry is not covered and cannot be replaced through the reattachment warranty.
Jewelry that breaks or is intentionally removed may be reattached at no charge when the original chain is present and remains in serviceable condition.
Additional charges may apply when replacement chain, charms, connectors or other materials are required.
Repairs and resizing are subject to inspection. Stay Zapped cannot guarantee that severely damaged, stretched or previously altered jewelry can be safely repaired.
Our warranty does not guarantee that jewelry will never break, stretch, scratch, become damaged, require removal or become lost.
Repairs provided as a courtesy do not expand or modify the written warranty.
Proof of purchase may be required.

10. Delicate Chains and Higher-Wear Placements

Dainty chains are inherently more delicate and may be more likely to stretch, snag or break.
Anklets, rings and hand chains generally experience more force and wear than bracelets.
Stay Zapped may recommend a thicker chain or decline a chain that is not appropriate for the requested placement.
Customers who select a delicate chain after receiving a durability recommendation accept the increased risk of stretching, damage, breakage or loss.
Selecting a delicate chain against our recommendation does not create additional warranty or replacement coverage.

11. Customer-Supplied and Non-Stay Zapped Jewelry

Stay Zapped generally does not convert clasp jewelry or service jewelry purchased elsewhere but may evaluate certain pieces at its discretion.
Stay Zapped cannot authenticate or verify the material, purity, construction, condition, value or durability of customer-supplied jewelry.
Cutting, bending, welding or modifying outside jewelry may permanently damage it or reveal preexisting weaknesses.
Stay Zapped cannot guarantee that outside jewelry can be successfully modified, welded, repaired or restored to its original condition.
Any approved outside-jewelry service is performed without a warranty covering the original piece.
Stay Zapped may decline sentimental, luxury, irreplaceable, damaged or incompatible jewelry.
The customer confirms that they own the jewelry or otherwise have authority to authorize its modification.

12. Removal and Medical Procedures

Permanent jewelry can be removed by cutting the jump ring with scissors or appropriate cutters.
Customers should not delay medical treatment or emergency care to preserve their jewelry.
Stay Zapped is not responsible for jewelry cut, damaged or lost by the customer, a medical provider, emergency personnel, an employer, a school, an athletic organization or another third party.
Eligible Stay Zapped jewelry removed for an MRI, surgery or another medical reason may be reattached at no charge when the original chain is present and remains serviceable.
Customers should seek appropriate medical care for severe swelling, restricted circulation, embedded jewelry, significant irritation or any other medical concern.

13. Right to Refuse Service

Stay Zapped reserves the right to refuse, pause or discontinue service because of unsafe behavior, failure to follow safety instructions, suspected impairment, unsuitable jewelry, skin irritation, unsafe placement, inability to remain still or any other reasonable safety or legal concern.

14. Policy Acceptance

By booking an appointment, purchasing customized jewelry or receiving a service, you acknowledge that you have reviewed and agree to the policies applicable to your transaction.
These terms do not waive any rights or obligations that cannot legally be waived.
Stay Zapped may update these policies periodically. The policies in effect on the date of the applicable booking, purchase or service will apply.

15. Contact Us

If you have questions about these policies, please contact us:

Email: info@stayzapped.com